Chief Commercial Officer (CCO)

Overview

As Chief Commercial Officer, you will drive group revenue, margin and growth by leading the commercial function across segments, products, and markets. You’ll oversee sales, partnerships, marketing and product-commercial activities, acting as a key member of the Executive Committee. Your work will shape go-to-market strategy, pricing, and cross-border expansion, partnering with peers to execute on the corporate plan. This role offers scope to influence strategy, scale the business responsibly, and collaborate with leadership to deliver value for clients and stakeholders.

Pay / Benefits

• flexible work arrangements
• wellness initiatives and mental health resources
• extensive leave provisions (annual, volunteering, birthday)
• family-friendly policies (maternity, paternity, adoption)
• pension scheme and healthcare plans
• life assurance and corporate events

Responsibilities

• Define and own the Group commercial strategy aligned to the corporate plan and risk appetite
• Deliver revenue, gross margin and new-business targets across acquiring, gateway and value-added services
• Identify new segments, verticals and geographies, including cross-border expansion in Europe
• Contribute commercial input into M&A, partnerships and investment opportunities
• Oversee direct, indirect and channel sales including ISOs, ISVs, resellers and partners
• Develop a high-performing enterprise, mid-market and SME sales model and manage pipeline governance
• Lead pricing strategy and margin management including scheme, interchange and processing cost dynamics
• Collaborate with Product and Technology to shape the roadmap based on customer insights
• Coordinate commercial negotiations on major client and partner agreements
• Oversee marketing, brand, proposition and demand-generation activity
• Set onboarding, account management and customer experience standards to reduce attrition
• Ensure compliance with FCA, MFSA, scheme and financial crime requirements
• Contribute to Executive Committee and Board reporting
• Build and restructure the commercial organisation to foster accountability and collaboration

Key requirements

• Senior commercial experience (10+ years) in payments, acquiring, fintech or financial services
• At least 5 years in executive or divisional leadership
• Proven track record of profitable revenue growth in a regulated environment
• Deep understanding of merchant acquiring economics, scheme rules, interchange and pricing
• Experience managing large, multi-channel sales organizations
• Excellent negotiating and relationship-building with CEOs, Boards and partners
• Sound risk, conduct and regulatory judgment
• Strong commercial and financial acumen with P&L responsibility

• Negotiation
• Relationship-building at senior levels
• Strategic thinking and leadership
• Merchant acquiring economics
• Scheme rules and interchange dynamics
• Pricing strategy and margin management

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