Practice Operations Manager

Overview

As Operations Manager you will provide senior operational leadership for a busy general practice, accountable for day-to-day performance, workforce, and compliance. You will lead the non-clinical team, partner with central functions, and contribute to transformation initiatives. You’ll work with clinical leads and external partners to improve quality and patient experience while aligning with PML governance. This role offers scope to shape practice operations within a supportive, mission-driven NHS context.

Pay / Benefits

• Flexible working
• Permanent contract
• Salary circa £60,000
• Not-for-profit/public sector environment
• Opportunities for professional development
• Cross-functional collaboration

Responsibilities

• Own day-to-day operational performance across all practice functions
• Line manage the practice level management team and oversee workforce planning and development
• Oversee local budget monitoring and expenditure control in collaboration with the finance function
• Ensure compliance with CQC, NHS contracts, and governance standards
• Drive quality improvement and patient experience initiatives with clinical leads
• Support growth and development of the wider operations team
• Lead practice-level projects and change programmes in sync with central functions
• Sit on the Primary Care Network Board and collaborate with PCN colleagues
• Contribute to federation-wide operational development and shared learning

Key requirements

• Senior management experience in general practice, primary care, or NHS
• Experience managing multidisciplinary teams including performance, development, and HR processes
• Budget management and financial oversight in healthcare/public sector
• Experience working across organisational boundaries with multiple stakeholders

• Ability to lead, motivate, and develop teams in a complex environment
• Strong analytical and problem-solving skills with performance data interpretation
• Excellent written and verbal communication with senior leadership
• Proficiency in Microsoft Office and practice management digital tools
• Strong data analysis and reporting capabilities
• Knowledge of GP operations, appointments, and compliance

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