Compliance & Quality Assurance Specialist

Overview

You join Rakuten International to help uphold compliance and quality across advertiser programs. As the primary contact for assigned client accounts, you ensure high-quality service, manage audits, and maintain strong relationships. You will coordinate with internal teams, monitor KPIs, and proactively identify opportunities to improve service delivery and align with organizational goals. This role combines meticulous auditing with stakeholder communication to drive client satisfaction and retention. You will work in a fast-paced environment where precise data, timely actions, and cross-functional collaboration matter for scale and impact.

Responsibilities

• Conduct daily ongoing audits for credit card and consumer banking programs and audit affiliate sites at least twice a month; document and report findings to clients weekly
• Perform ad-hoc audits for card and consumer banking programs
• Identify and resolve all compliance fails and opportunities
• Aggregate and configure monthly KRIs for card, consumer banking, and display channels
• Maintain and update monthly/weekly audit templates; create ad-hoc templates
• Manage special projects and deep dives as requested
• Use automated tools to speed weekly/monthly audits and reporting
• Coordinate workflow for routine team tasks to ensure on-time, compliant delivery
• Communicate with internal and external stakeholders about account status and deliverables
• Escalate issues for senior management attention and resolve escalations
• Develop knowledge to support team objectives and assist senior members
• Perform simple client account maintenance tasks (updates, corrections, data entry)

Key requirements

• 0-2 years relevant work experience
• 1-2 years’ experience in compliance support or account management
• Understanding of the financial services industry and advertising regulations
• Thorough understanding of software systems
• Advanced MS Office suite skills (Excel, PPT, Word, Outlook)

• Strong customer service and negotiation skills
• Diplomacy and ability to translate and communicate clearly
• Relationship-building with clients and internal stakeholders
• Strong presentation skills in a sales/client-review setting
• Thorough understanding of software systems
• Advanced MS Office suite (Excel, PowerPoint, Word, Outlook)

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