Content Operations Manager

Overview

In this role you will manage the day-to-day live and VOD content operations for a designated client portfolio, blending hands-on content management with operational coordination. You’ll collaborate with Senior Content Operations Managers on planning and delivery, gaining independence as you grow. You will ensure timely ingestion, publishing, metadata and front-end presentation across platforms to deliver engaging fan experiences. This is a hands-on position with high impact on content quality and delivery reliability.

Responsibilities

• Manage end-to-end VOD lifecycle: ingestion, transcoding, metadata enrichment, playlisting, publishing, front-end verification
• Schedule and validate live/upcoming events on daily/weekly/seasonal cycles
• Provide real-time live operations support, troubleshooting and delivery coordination
• Create and optimize playlists and front-end presentation; produce hero updates as needed
• Develop thumbnails and templates; ensure branding and guidelines are followed
• Create metadata for VOD content (titles, descriptions, tags, geo-restrictions); maintain documentation
• Conduct regular QA on playback, metadata, and front-end presentation
• Support Senior Content Operations Managers with client delivery and respond to requests
• Train new hires and clients on systems; share knowledge to avoid single dependency
• Flag risks and dependencies early; suggest process improvements and document checklists
• Produce and share real-time updates and reporting; escalate issues when required
• Participate in proof-of-concepts and onboarding activities for new clients
• Handle day-to-day client requests end-to-end

Key requirements

• 3+ years in content operations, media operations or digital publishing for streaming/broadcast/sports platforms
• Hands-on experience with ingesting, scheduling and publishing VOD in a CMS or video platform
• End-to-end VOD workflow knowledge: ingestion, transcoding, metadata, playlisting, front-end verification
• Experience supporting live event operations with scheduling and real-time monitoring
• Experience creating metadata (titles, descriptions, tags) per style guide or client spec
• Proven ability to create thumbnails/images in Adobe Photoshop and build brand templates
• Experience running quality checks on playback, metadata, and front-end presentation
• Experience responding to client or stakeholder requests and escalating risks clearly
• Experience writing or maintaining process docs/checklists
• Ability to work late midweek and weekends around live events
• Desirable: geo-restrictions/rights windows knowledge
• Desirable: multi-front-end experience (web, mobile, connected TV)

• proactive communication
• problem-solving
• cross-functional collaboration
• CMS or video platform for VOD workflows
• Metadata authoring (titles, descriptions, tags)
• Front-end verification

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