Business Development Manager

Overview

In this role you will cultivate and grow mortgage intermediary partnerships across Hertfordshire and surrounding areas to drive lending opportunities. You will collaborate with external partners and internal teams, provide market feedback to shape the intermediary proposition, and manage multiple relationships with a focus on service excellence and risk management. Daily commuting and regional travel enable you to impact market share while supporting HSBC’s mortgage channel growth.

Responsibilities

• Build deep, long-term relationships with mortgage intermediaries in the territory through in-person, telephony, and online engagement
• Identify opportunities to expand business and market share using MI and performance data
• Establish relationships with intermediary firms including Admin Brokers, Sales Managers, and MDs
• Coordinate activities with the Corporate Account Team, including campaigns and events
• Partner with internal stakeholders to share insights that improve the intermediary proposition
• Deliver a strong customer experience and service level across intermediary partnerships
• Influence stakeholders to deliver mortgage acquisition forecasts while managing multiple relationships
• Monitor sales credit quality and risk KPIs and maintain controls over TPMI activity in line with guidance and regulation

Key requirements

• Experience as a Business Development Manager in the UK Intermediary Mortgage Market or mortgage-related roles (essential)
• Proven track record in identifying and developing new business opportunities and negotiating with stakeholders (essential)
• Willingness to travel daily within the territory and attend regional meetings twice a month
• Strong customer service history and ability to drive improvements through new ideas
• Experience using MI and data to set and progress performance goals
• Clear, credible presenting to small and medium groups
• Ability to work independently and with teams to support regional performance
• Strong written and verbal communication, including influencing audiences

• Stakeholder management
• Communication
• Influencing and negotiation
• Strategic thinking
• MI and data analysis for performance tracking
• Regulatory and risk management practices

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