Workplace Experience Manager

Overview

As the face of a flagship corporate workplace, you shape an environment that feels welcoming, professional and memorable. You lead the Workplace Experience function and coordinate Front of House, Cleaning, Security and Facilities to deliver exceptional service. You will partner with senior stakeholders to understand needs and continuously elevate the employee and visitor experience. This role blends hospitality with operations, influencing culture and brand integrity in a prestigious setting. You drive continuous improvement and foster an inclusive, high-performing workplace that people genuinely enjoy.

Responsibilities

• Lead Workplace Experience across Front of House, Cleaning, Security and Facilities teams to deliver top-tier service
• Build trusted relationships with stakeholders and act as advisor to understand needs and opportunities
• Oversee facilities services to ensure safe, efficient, disruption-free operations and compliance
• Coach and mentor teams to consistently deliver outstanding workplace experiences
• Respond to stakeholder feedback and events to create positive, lasting impressions
• Use insights and performance data to drive service improvements and innovative ideas
• Maintain alignment with brand, values and professionalism of the organisation
• Foster inclusivity, professionalism and care across the workplace environment

Key requirements

• Experience leading workplace experience, hospitality, facilities or customer-focused operations in a corporate or premium environment
• Engaging, relationship-focused approach with senior leaders and stakeholders
• Strong communication skills and adaptability for different audiences
• Ability to develop, mentor and empower teams
• Excellent organisational skills and attention to detail
• Experience overseeing Front of House, Workplace Experience, Security, Cleaning and wider facilities services

• empathy
• relationship-building
• communication
• health & safety compliance
• quality standards
• environmental requirements

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