Operations Manager

Overview

In this hybrid Tamworth role you will lead a high-profile customer operation within DHL, driving performance and building strong carrier and customer partnerships. You will manage a cross-functional team on a key contract, overseeing KPI-driven performance, compliance, and continuous improvement. You’ll translate data into actionable transport solutions that deliver value and profitability while maintaining excellent service standards. This is a hands-on leadership role with a focus on operational excellence and stakeholder collaboration.

Pay / Benefits

• Free on-site parking
• 33 days annual leave
• Pension with 8% employer contribution and 4% employee contribution
• Free confidential 24/7 GP consultations
• Retail and lifestyle discounts
• Loans and mortgage advice

Responsibilities

• Build and maintain partnerships with carriers and service providers to drive performance and supply chain success
• Coordinate with DHL entities on international air freight requirements
• Lead carrier performance management through KPI monitoring, reviews, and continuous improvement
• Serve as the operational escalation point, ensuring timely issue resolution and high-quality service
• Develop trusted relationships with customers at all levels, presenting operational solutions with commercial awareness
• Lead, coach, and motivate operational and administrative teams to foster engagement and high performance
• Drive productivity, cost control, and process improvements via data analysis and forecasting
• Support design, validation, and implementation of transport and logistics solutions with stakeholders to deliver value
• Ensure compliance with corporate, legal, and operational standards and promote best practice across the account

Key requirements

• International air freight experience is essential
• Experience in multi-modal transport operations (Courier, Road, Air & Sea), freight forwarding (DGF / Express / Freight)
• Proven supervisory or management experience in logistics
• Customer relationship management skills
• Excellent verbal and written communication
• Track record of service improvement through innovation and value creation
• Cultural awareness for dealing with providers globally

• Leadership
• Communication
• Team coaching and motivation
• International air freight
• Multimodal transport operations
• Freight forwarding

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