French & Spanish-Speaking Associate Customer Success Manager (UK Remote)

Overview

In this role you partner with higher education institutions in Spain and France to maximize value from Turnitin’s software, drive adoption, and support renewal and growth. You will build cross-functional relationships, deliver business reviews, and identify upsell opportunities while maintaining a customer-centric focus. Your multilingual capability enables you to engage diverse stakeholders from deans to instructors, shaping how institutions uphold academic integrity. This is a remote-first opportunity with a mission to improve learning outcomes at scale.

Pay / Benefits

• remote-first culture
• health care coverage
• education reimbursement
• generous paid time off
• self-care days
• retirement plan with match

Responsibilities

• Manage a portfolio of higher education customers across Spain and France
• Build relationships with stakeholders at all levels within customer institutions
• Drive adoption, satisfaction, retention, and long-term success
• Develop and execute account plans aligned with customer goals
• Deliver business reviews, presentations, and customer engagement activities
• Identify and support upsell, cross-sell, and renewal opportunities
• Use customer insights and engagement data to manage risks and growth opportunities
• Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs
• Capture and share customer feedback to improve products and customer experience
• Generate referral opportunities and develop customer advocates
• Maintain accurate CRM records and account activity
• Continuously invest in personal and professional development

Key requirements

• 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role
• Fluent in English, Spanish, and French
• Strong interpersonal, communication, presentation, and negotiation skills
• Excellent problem-solving, time-management, and organisational skills with a data-driven approach
• Experience using CRM/Customer Success platforms (e.g., Salesforce)
• Collaborative mindset with curiosity, accountability, and a growth mindset
• Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity
• Proven ability to achieve retention, upsell, and satisfaction targets in fast-paced environments

• interpersonal communication
• presentation
• negotiation
• CRM/Customer Success platforms (e.g., Salesforce)
• data-driven decision making
• account planning

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