Social Media and Community Manager

Overview

In this role you will lead our organic social channels and community presence, translating brand strategy into engaging content and conversations. You will work with Brand, Social, and Digital teams as we expand our in-house social capability, turning insights into impactful, culturally relevant content. You’ll identify opportunities for reactive and cultural moments, ensuring our voice resonates across platforms and builds loyal communities. Your work will shape how Müller shows up in culture and conversations, not just feeds.

Pay / Benefits

• Competitive salary
• Bonus scheme up to 10%
• 25 days’ annual leave (+ service-based increases)
• Private medical healthcare
• Pension scheme
• Life assurance

Responsibilities

• Manage day-to-day organic social channels with internal teams and agencies
• Brief, review and optimise social-first content with brand teams and partners
• Identify opportunities for reactive and cultural content to join conversations authentically
• Champion the Müller voice across social channels to foster communities
• Lead community management and social listening to keep audiences engaged
• Turn social conversations and trends into actionable audience insights
• Monitor competitors and find opportunities to differentiate
• Track performance and use data to drive content and campaign improvements
• Collaborate with agencies and media partners on reporting and dashboards
• Bring a social-first perspective to campaigns and keep teams updated on trends

Key requirements

• Experience managing brands across social media with strong community management
• Agency experience is beneficial; FMCG experience is advantageous
• Solid understanding of Instagram, TikTok, Facebook, YouTube and LinkedIn; interest in emerging channels
• Ability to convert social metrics into actionable recommendations
• Experience using social listening, analytics and reporting tools; Brandwatch knowledge is a plus
• Excellent written communication adaptable across brands and platforms
• Strong stakeholder management and cross-functional collaboration
• Genuine interest in culture, consumer behaviour and trends; curious and data-driven
• Collaborative, proactive, organised with capacity to handle multiple priorities

• collaborative
• curious
• data-driven
• social media platforms (Instagram, TikTok, Facebook, YouTube, LinkedIn)
• social listening and analytics
• performance measurement and insights

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