Operational Team Manager

Overview

In this role you will lead the Ermine Community Hub to deliver high-quality, person-centred support for adults with profound and multiple learning disabilities. You will manage day-to-day operations, develop a dedicated team, and ensure safe, compliant services that promote wellbeing and positive outcomes. You will collaborate with families, health professionals and partners to maintain a centre of excellence and engaging environment. This opportunity combines leadership with a strong focus on safeguarding and continuous improvement.

Pay / Benefits

• leave entitlement up to 31 days + bank holidays
• potential hybrid working opportunities
• health and wellbeing support
• local government pension scheme
• discount schemes across leisure and culture
• salary: PO4 (50,676 – 53,919)

Responsibilities

• Manage day-to-day service operations at the Ermine Community Hub
• Lead and develop a team to deliver high-quality, person-centred support
• Oversee staffing, operational planning, health and safety, and building management
• Monitor budget control and resource use to maintain efficiency
• Ensure regulatory compliance and safeguarding of adults with complex needs
• Collaborate with families, carers, health professionals and partners
• Maintain a safe, welcoming environment and drive continuous improvement
• Support the hub to operate as a centre of excellence for people with complex support needs

Key requirements

• Minimum of two years in a management role within a day service for adults with learning disabilities
• At least three years’ experience working directly with adults with profound and multiple learning disabilities (PMLD)
• Proven track record managing teams of eight or more staff
• Experience in operational, regulatory and person-centred service delivery for complex needs
• Ability to lead, motivate and develop staff and drive positive outcomes
• Strong planning, organisation, problem-solving and prioritisation skills
• Strong communication and relationship-building abilities
• Commitment to safeguarding, inclusion and continuous improvement

• strong communication
• relationship-building
• proactive and resilient
• health and safety management
• budget control
• operational planning

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