Sales & Renewals Advisor

Overview

As a Sales & Renewals Advisor, you help sustain and grow existing accounts by renewing maintenance and licences while spotting upsell opportunities. You’ll manage a mix of inbound/outbound calls and emails, delivering a professional, helpful customer experience. You work with UK and international clients, collaborating with internal teams to drive retention and revenue. This role combines target-driven sales with strong relationship building in a remote, permanent position.

Pay / Benefits

• remote work
• permanent contract
• salary plus quarterly commission
• clear progression opportunities
• established campaign
• employee benefits and perks

Responsibilities

• Proactively contact existing customers to renew maintenance agreements and annual licences
• Identify opportunities to upsell products, services and licences
• Build and maintain positive relationships with customers and internal teams
• Provide clear recommendations based on customer needs and product features
• Handle objections and secure customer agreement
• Generate quotations and process orders using price lists and product codes
• Record interactions and sales activity in Salesforce
• Organise and prioritise renewal opportunities and ensure timely follow-up
• Meet daily activity targets and maintain high service standards
• Collaborate with team to support wider group success

Key requirements

• Experience in sales, preferably telesales
• Excellent spoken and written English
• Customer-focused with ability to identify needs and propose solutions
• Strong negotiation and objection-handling skills
• Good organisational and time-management abilities
• Strong interpersonal skills and relationship-building
• Attention to detail in quotations, orders, and records
• Proficiency with Windows, Microsoft Office, and Mac OS
• Ability to summarise conversations and next steps
• Collaborative team player
• Experience using Salesforce is advantageous
• No formal educational qualifications required

• customer-focused
• target-driven
• communication skills
• Salesforce
• Quotations and order processing
• Microsoft Office

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