Account Manager

Overview

As Account Manager in Swisslog’s Customer Service group, you will own the Customer’s Solution and manage contracts to grow the partner relationship. You will work cross-functionally to deliver services that meet customer needs and Swisslog’s long-term objectives. You’ll visit customers regularly, coordinate internal resources, and drive opportunities from the existing base. This role sits within a global robotics-enabled intralogistics business, offering a meaningful impact on customers and operations. Travel to the UK customer sites is required as needed.

Pay / Benefits

• hybrid work options
• global opportunities
• great team spirit
• growth opportunities
• latest technology
• modern work environment

Responsibilities

• Build and maintain effective customer relations to foster trust and partnership
• Own the Customer’s Solution and manage contract development
• Coordinate with internal departments to deliver required services
• Provide proactive support to assigned customers in the existing base
• Conduct regular customer visits and identify sales opportunities for projects
• Serve as the primary contact for customer needs and route requests to appropriate teams
• Coordinate support and maintenance contracts and concepts

Key requirements

• Excellent face-to-face communicator with a track record of managing external partners and internal resources
• Self-driven, result-oriented with focus on quality and profitability
• Professional and credible when engaging senior executives
• Essential management experience and background in a support or logistics environment
• Several years of sales/account management experience
• Basic technical understanding; engineering background is a plus
• High level of independence, tenacity, and durability
• Knowledge of supply chain/intralogistics is advantageous but not essential

• strong interpersonal communication
• self-motivated and proactive
• professional credibility with executives
• basic technical understanding
• engineering background (advantage)
• experience in a support or logistics environment

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