Manager, Business Management & Enablement, SME Europe

Overview

In this role you help drive the SME Europe strategy by establishing a consistent operating rhythm, enabling scalable sales and strong governance. You’ll provide clear management information, strengthen pipeline visibility, and coordinate cross-market execution with Sales, Product and Marketing. You will elevate knowledge, content and tools to empower teams, while giving leadership timely insights into progress, risks and priorities. This is a commercially oriented role at Mastercard’s SME growth engine.

Responsibilities

• Run the SME Europe operating rhythm with leadership updates, QBRs and reviews
• Own executive reporting on performance, pipeline, financials, risks and strategic asks
• Coordinate cross-market execution of SME priorities and ensure follow-through
• Drive sales enablement through training, case studies, demos and reusable materials
• Maintain SME knowledge resources via the SME Hub and related content
• Improve Salesforce data quality, reporting consistency and pipeline visibility
• Support divisional engagement, customer workshops, events and RFPs using SME insights
• Collaborate with Marketing, Communications, Sales, Product and divisions to amplify priorities and reduce duplication

Key requirements

• experience in business management, strategy execution, sales enablement or similar cross-functional roles
• strong commercial acumen linking strategy to outcomes
• ability to influence senior leaders across dispersed teams without direct authority
• analytical, problem-solving and storytelling skills to translate data into recommendations
• excellent executive communication and concise senior materials
• highly organized, execution-focused with recurring deliverables and competing priorities
• experience in sales enablement, knowledge-management or customer-facing content preferred
• knowledge of SMEs, payments, or B2B financial services beneficial

• analytical thinking
• storytelling
• executive communication
• Salesforce
• data quality and pipeline reporting
• knowledge management

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