Financial Crime Oversight & Remediation Manager

Overview

In this role you will lead targeted remediation for high‑risk merchant relationships, coordinating cross‑functional teams to turn concerns into concrete, evidenced plans. You will work with Compliance, Financial Crime Investigations, onboarding, and commercial teams, ensuring timely, governance‑backed remediation. The role blends financial crime expertise with delivery discipline to address issues early and support defensible decisions. You will engage merchants constructively while maintaining evidence‑led oversight, shaping whether relationships can be sustained safely.

Pay / Benefits

• hybrid working model with three in‑office days
• ownership and impact from day one
• collaborative culture
• opportunity for growth and development
• transparent, evidence‑led decision making
• global fintech exposure

Responsibilities

• Own targeted remediation coordination across internal teams, clarifying problems, setting owners and milestones, and driving plans to closure with evidence
• Coordinate Compliance‑imposed conditions, confirming accountability, milestones, and evidence of completion; escalate gaps and risks
• Coordinate enhanced oversight of merchants using risk‑tiered monitoring and watch‑lists; define oversight plans and ensure progress
• Assess remediation quality against regulatory expectations and control design; determine need for further evidence or testing
• Engage merchants with an evidence‑led approach and clear requests; support proportionate remediation
• Lead enhanced control reviews during onboarding/oversight, including agendas, discussions, and remediation actions
• Support reliance and outsourcing assessments to determine justification and required remediation
• Improve oversight approaches by capturing recurring issues and refining processes and escalation
• Track dependencies, slippage, and blockers; ensure governance through evidence and documented outcomes

Key requirements

• Experience in financial crime compliance, AML, or related risk/control roles
• Experience coordinating complex remediation, regulatory/audit actions, or cross‑functional change
• Ability to challenge senior stakeholders and merchants and escalate when progress or evidence is lacking
• Strong written and verbal communication; can lead structured discussions and translate issues into actions
• Excellent organisation and follow‑through across multiple workstreams
• Collaborative style with resilience for sensitive, commercially significant issues
• Experience with structured project management methods (Lean Six Sigma or PRINCE2) is a strong plus
• Experience with complex merchants, payments, cryptoassets, money services, or outsourced service models would be valuable

• communication
• stakeholder management
• collaboration
• financial crime compliance / AML
• risk and control assessment
• cross‑functional project management

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