Account Manager IV, Software

Overview

As a Sales professional at Elsevier Health, you will grow and deepen relationships with existing customers while pursuing new opportunities through consultative selling. You’ll align solutions to client needs, driving commercial growth and delivering an excellent customer experience from first contact to purchase. You’ll collaborate with cross-functional teams to support patients and learners by providing access to valuable resources. This role offers meaningful impact in healthcare education and outcomes.

Pay / Benefits

• flexible hours
• wellbeing initiatives
• shared parental leave
• study assistance
• sabbaticals
• appealing working prospect

Responsibilities

• Maintain relationships with customers (including small- to medium-sized companies) personally or through supervision of an account management team
• Operate within established systems to develop solutions, generate new opportunities, and meet customer demands
• Create and execute a customer contact plan for product launches and sales campaigns to engage customers
• Identify products/services that best meet customer needs and tailor configurations and quantities accordingly
• Invite customers to purchase on standard terms and conditions of sale
• Drive commercial growth through consultative selling and effective account management

Key requirements

• Orient the organization around delivering to key customer needs
• Connect with customers to strengthen relationships and deliver positive experiences
• Manage clients and accounts for mutual benefit
• Propose and start value-focused sales conversations with aligned agendas
• Identify key buying influences in opportunities
• Establish trust quickly within buying centers and navigate opposition when needed

• Relationship building
• Communication
• Problem-solving
• Consultative selling
• Account management
• Stakeholder mapping and influence identification

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