Account Manager

Overview

As Account Manager in London, you will lead day-to-day client management across shopper marketing and retail experience projects, functioning as the operational heartbeat between Strategy, Creative, Design, Production and Operations. You’ll steer end-to-end delivery, ensuring high-quality craft, efficiency and profitability while managing client relationships and cross-functional teams. You’ll translate client needs into sharp briefs, oversee budgets and SOWs, and mitigate risks to deliver impactful in-store and digital experiences. This hybrid, fast-paced agency role offers growth with leading FMCG and retail brands.

Pay / Benefits

• hybrid working policy

Responsibilities

• Manage day-to-day client relationships and regular status updates
• Own end-to-end delivery from inception to execution across 2D/3D retail and shopper deliverables
• Translate client needs into internal briefs and collaborate with Strategy, Creative, Design, and Production
• Manage account finances including SOWs, cost estimates, POs, billing and budgeting
• Quality review of deliverables against briefs and feasibility checks
• Anticipate and mitigate roadblocks and scope changes in collaboration with internal teams and clients
• Prepare and co-lead client presentations and workshops
• Develop deep knowledge of clients’ business, categories, and retail channels
• Mentor and guide Account Executives and junior team members

Key requirements

• 2–4+ years of account handling experience in shopper marketing, retail design, creative, or integrated agencies
• Familiarity with commerce, retail toolkits, FMCG, shopper marketing, POS/display design, or physical-to-digital activations
• Proven experience in independently managing client communications and cross-functional teams
• Strong track record in project finances, budgeting, estimation, and scope management
• Excellent written, verbal, and presentation skills
• Problem-solving mindset with emotional intelligence and ability to adapt to changing priorities
• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and project/workflow tools (Asana, Monday.com, Smartsheet)
• Location: eligible to work from London office three days per week

• clear and impactful communication
• influence and stakeholder management
• problem-solving and adaptability
• Microsoft Office (PowerPoint, Excel, Word)
• Asana
• Monday.com

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