Senior Account Manager – Travel

Overview

In this role you will manage a portfolio of high-revenue Travel clients (Airlines, OTAs, Tour Operators) to retain and grow revenue through strategic account plans. You will translate client goals into Trust Payments solutions, collaborate with Product, Compliance, and Risk, and help shape offerings with market insights. You’ll represent Trust Payments at events and drive long-term partnerships in a fast, seasonal sector. This is a chance to influence payments strategy for a global fintech leader while delivering tangible value to travel partners.

Pay / Benefits

• flexible work arrangements
• wellness initiatives and mental health resources
• extensive leave provisions (annual, volunteering, birthday)
• family-oriented policies including Maternity/Paternity/Adoption leave
• pension scheme and healthcare plans
• life assurance and regular corporate events

Responsibilities

• be the main commercial contact for a portfolio of key accounts
• understand clients’ payments strategy and promote Trust Payments products
• develop and maintain account plans to maximise retention and revenue
• plan 12–18 months ahead and craft pricing proposals
• identify cross-sell and upsell opportunities and prepare client-valued proposals
• coordinate Account Business Reviews and surface opportunities with clients
• track portfolio performance against volume, revenue, and cross-sell targets
• collaborate with Product, Compliance, and Risk to resolve queries and realise upsell opportunities
• mentor junior colleagues and share client insights to influence product features
• represent the company at marketing and industry events to strengthen travel sector relationships

Key requirements

• experience in Account Management within the Payments industry
• track record of growing accounts through cross-selling and upselling with strong retention
• clear communication and relationship-building across client organisations
• clear and persuasive presentation skills for meetings and Business Reviews
• problem-solving in a dynamic environment
• quickly learns new technologies and applies them in customer-facing settings
• collaborative team player with a focus on shared goals

• collaborative mindset
• strong communication
• adaptability
• payments knowledge
• pricing strategy
• account planning

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