Overview
As a client-facing advisor, you will manage a portfolio of member relationships, shaping engagement plans and leveraging Gartner assets to help members achieve mission-critical priorities. You’ll work with leadership client managers and account executives to drive retention and regional growth, delivering tailored solutions through cross-functional collaboration. The role blends relationship management, advisory delivery, and on-site briefings to bring value across the member lifecycle. You will operate in a high-impact, executive-facing environment at Gartner, at a time when AI and technology strategy are central to client success.
Pay / Benefits
- Competitive base salary
- Annual bonus potential
- Excellent benefits package
- Hybrid work environment
- Remote work option (UK)
- Career growth opportunities
Responsibilities
- Manage 25–30 member relationships and participate in account planning with leadership client managers and account executives
- Assist members in achieving Mission Critical Priorities by leveraging Gartner assets
- Leverage subject matter expertise to create service solutions for members and multi-member accounts
- Define and deliver innovative solutions by assessing needs and developing customized engagement plans
- Define and conduct on-site client briefings in support of key initiatives
- Participate in all phases of the member lifecycle: pre-sale, onboarding, delivery, review and renewal
- Contribute to member retention and regional growth through support of Gartner Sales in prospect cultivation and value demonstration
- Host or participate in onsite member activities (workshops, analyst visits, round tables, webinars) in collaboration with Gartner Research
Key requirements
- University graduate (Masters preferred) with 10+ years’ experience in senior sourcing, VM, procurement or IT finance (5+ years in SVM or procurement roles)
- In-depth understanding of the IT industry, vendors, suppliers, and senior IT leadership roles
- Experience with strategy development, organization design, initiative management, metrics, and industry trends
- Ability to lead and manage ambiguous situations
- Excellent relationship management and experience working with senior technology and business leaders
- Strong communication, facilitation, and presentation skills
- Ability to travel ~25% and work with minimal administrative support
- Relationship management
- Executive presence
- Communication and facilitation
- Collaboration and teamwork
- Problem solving and critical thinking
- Mentoring and coaching senior leaders
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