Operations Manager

Overview

In this role you will lead store operations to ensure smooth, safe, and efficient daily running. You will deputise for the Store Manager, developing a high-performing, inclusive team. You’ll focus on maintaining high standards, safety, and compliance while driving availability and sales. You’ll engage with customers and staff to continuously improve service. This opportunity lets you shape store culture and training through leadership and cross-functional collaboration.

Pay / Benefits

• Generous holiday entitlement
• Discretionary bonus scheme
• 15% discount in stores
• Free parking
• Pension and life assurance
• Healthcare / Wellbeing benefits

Responsibilities

• Lead and empower the team by developing management capability and mentoring department heads
• Maintain high standards of safety, hygiene, and legal compliance across shifts
• Drive sales and product availability by reviewing data and optimising resources
• Listen to customer feedback and implement improvements to daily service

Key requirements

• Proven experience in a large, fast-paced retail operation
• Experience managing a store turnover of at least 150k per week
• Strong people leadership, coaching, and feedback skills
• Ability to set clear department goals aligned with store priorities
• Collaborative mindset and willingness to work with colleagues across the business

• Empathy and active listening
• Coaching and development of staff
• Trust-building and calm handling of challenges
• Data-driven decision making from store data
• Knowledge of food safety laws and hygiene standards
• Operational planning and resource management

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