Supervisor, Supply Chain

Overview

In this role you will lead the Customer Service and Order Entry teams to deliver accurate, responsive service and strong operational performance. You will drive continuous improvements, support ERP developments, and explore AI and automation to streamline workflows. You will collaborate across Production, Planning, Procurement, Warehouse, Quality, and Commercial to ensure continuity of supply. This position sits at the intersection of technology and patient care, shaping how the supply chain evolves. The opportunity offers leadership in a mission-driven environment focused on improving patient outcomes.

Responsibilities

• Lead and develop Customer Service and Order Entry teams to deliver excellent service and operational performance
• Manage customer orders, enquiries, escalations, and service requirements with focus on accuracy and responsiveness
• Drive continuous improvement initiatives to increase efficiency, service levels, and team effectiveness
• Support ERP system developments and help embed new processes and ways of working
• Identify opportunities to utilise AI and automation to improve workflows, reporting, and customer experience
• Collaborate with Production, Planning, Procurement, Warehouse, Quality, and Commercial teams to ensure continuity of supply
• Monitor and improve key supply chain performance metrics
• Manage inventory and stock control activities, ensuring robust stock management and inventory accuracy
• Use data and insights to support operational decision-making and drive performance improvements
• Lead projects that enhance supply chain performance, customer satisfaction, and business results

Key requirements

• Leadership or management experience within Supply Chain, Customer Service, Logistics, Planning, Manufacturing Operations, or similar
• Strong customer service background with focus on delivering excellent outcomes
• Experience with ERP systems and supporting system implementation or transformation projects
• Proven ability to lead teams through change and drive process improvement initiatives
• Experience managing inventory, stock control, and inventory accuracy processes
• Strong communication and stakeholder management skills
• Proactive and solutions-focused problem solving
• Experience using data to drive operational performance and decision making

• Communication
• Stakeholder management
• Change leadership
• ERP systems
• Data-driven decision making
• Power BI (desirable)

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