Applications Support Engineer

Overview

In this role you will provide technical support to global customers, investigate complex networking issues, and collaborate with product development to resolve root causes. You will create technical documentation, contribute to customer training, and present technical content. You join a specialist Applications Engineering & Support team focused on network test and measurement solutions, helping customers operate and optimize products. This position offers exposure to cutting-edge technology and cross-functional collaboration within a growing tech company.

Pay / Benefits

• Competitive salary
• 32 days holiday
• Bonus
• Shares
• Healthcare
• Income protectionProtection? (Income protection)

Responsibilities

• Provide technical support to customers, partners and internal sales teams
• Investigate complex networking and product-related issues
• Collaborate with Product Development to identify root causes and resolutions
• Create technical documentation, application notes and training materials
• Deliver technical presentations and customer training as needed

Key requirements

• Good networking knowledge
• Excellent analytical and troubleshooting skills
• Experience in technical support, applications engineering or testing environments advantageous
• Python scripting and IP networking experience beneficial
• Degree qualified in Engineering, Computer Science, Physics, Networking or similar (paraphrase: relevant technical background)

• Strong problem-solving
• Customer-facing communication
• Ability to deliver technical presentations
• Networking fundamentals
• IP networking
• Python scripting (beneficial)

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