Key Account Manager

Overview

As a Key Account Manager, you will shape and execute strategic plans for high-value customers within Johnson Controls’ portfolio. You’ll strengthen executive relationships, drive profitable growth, and ensure high customer satisfaction across named accounts. You will identify cross-sell opportunities, lead negotiations, and collaborate with cross-functional teams to deliver value-driven solutions. This role offers exposure to global accounts, a performance-based rewards structure, and opportunities to advance in a sustainability-focused, technology-driven environment.

Pay / Benefits

• competitive salary
• comprehensive benefits package including pension and healthcare
• company car or car allowance
• career development and progression opportunities
• ongoing training and professional development
• employee wellbeing programmes

Responsibilities

• Develop and execute strategic account plans for key customers
• Build and maintain executive-level relationships across customer organizations
• Drive retention, revenue growth, and profitability within named accounts
• Identify cross-selling and upselling opportunities across the Johnson Controls portfolio
• Lead commercial negotiations, renewals, and pricing discussions
• Monitor customer satisfaction and address challenges and risks
• Collaborate with sales, operations, service, and business leaders to deliver customer-focused solutions
• Analyze account performance and market trends to identify growth opportunities
• Prepare and present business reviews, forecasts, and strategic recommendations
• Maintain accurate sales pipeline and account activity in CRM systems

Key requirements

• Proven experience in Key Account Management, Strategic Account Management, or B2B Sales
• Strong track record of delivering revenue growth and customer retention
• Experience managing complex customer relationships and stakeholder networks
• Excellent negotiation, commercial, and influencing skills
• Strong business acumen with ability to identify and develop growth opportunities
• Ability to manage multiple priorities and accounts in a fast-paced environment
• Excellent communication and presentation skills
• Proficiency with CRM systems and sales performance reporting
• Full UK driving licence and willingness to travel as required

• negotiation
• communication
• stakeholder management
• CRM systems
• sales performance reporting
• cross-functional collaboration

…