Senior Account Manager – Financial Services

Overview

You will manage a portfolio of high‑value Financial Services clients, driving retention and revenue growth. Collaborating with Commercial teams, you deepen sector expertise and align client goals with the Trust Payments product suite. You’ll shape long‑term plans, pricing proposals, and cross‑sell opportunities to unlock value. This role combines relationship management with strategic insight in a regulated, compliance‑driven environment. You’ll contribute to market leadership and client advocacy in FS payments.

Pay / Benefits

• flexible work arrangements
• comprehensive wellness initiatives
• extensive leave provisions (annual, volunteering, birthday)
• family‑oriented policies (Maternity, Paternity, Adoption)
• pension scheme
• healthcare plans and life assurance

Responsibilities

• Serve as the main commercial contact for your client portfolio
• Understand clients’ payments strategy and promote Trust Payments products
• Develop and maintain account plans to maximise retention and revenue
• Plan 12–18 month strategies beyond quarterly cycles
• Create pricing proposals that balance client needs with business goals
• Identify cross‑sell and upsell opportunities and build compelling proposals
• Coordinate Account Business Reviews and surface opportunities while addressing challenges
• Track portfolio performance against volume, revenue and cross‑sell targets
• Collaborate with Product, Data, Finance, Legal, Compliance, and Risk to resolve queries and realise upsell opportunities
• Mentor junior colleagues and share client insights to influence product development
• Represent Trust Payments at events to strengthen client relationships and market position

Key requirements

• Experience in Account Management within the Payments industry, preferably with Financial Services clients
• Proven track record in growing accounts through cross‑selling and upselling with strong retention and advocacy
• Strong communication skills to engage stakeholders at all levels
• Clear, persuasive presentation abilities for client meetings and business reviews
• Problem‑solving ability and adaptability in a dynamic environment
• Fast learner of new technologies and ability to apply them in customer interactions
• Collaborative mindset and willingness to support team goals

• collaboration
• relationship building
• strong communication
• payments industry knowledge
• pricing and revenue management
• stakeholder management

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