My client, a boutique hedge fund, is seeking a senior Production Support Engineer to join their growing technology function in London.
The successful candidate will be a founding member of a newly formed application support team, working alongside one other to build the function from the ground up. This is a broad, hands-on role supporting front office and operations applications – largely internally developed, with some third-party systems – while helping to establish the best practices, logging standards, incident management processes and SLAs that will underpin the team long term.
The ideal candidate will have 5+ years’ experience supporting applications in a trading environment, with genuine front office exposure and a strong working knowledge of the trade lifecycle and the products being supported. Candidates must be able to speak confidently to how a trade works, investigate PnL, risk and STP/booking issues, and hold their own in conversations with traders and developers alike.
Candidates should have solid SQL skills, the ability to read code and suggest small changes, and a proven track record working to defined SLAs, response times and escalation policies. Experience across L2 and L3 support, monitoring, alerting and automation is essential, as is a genuine interest in improving supportability rather than simply clearing tickets.
My client offers a highly competitive compensation package, including a strong base salary and market-leading bonus potential, alongside excellent benefits and the opportunity to shape a brand-new function within a high-performing firm. The role is based onsite in their central London office four days per week.
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