Customer Support Lead – Data-Driven Ops for Pet Insurance

Napo Pet Insurance in London is seeking an experienced Customer Support Lead to scale our support function. You will balance hands-on customer queries across chat, email and phone with strategic leadership to improve processes and metrics.

You’ll own KPI models, drive retention strategies, and integrate AI tools to boost efficiency while preserving a high-touch service. Join a fast-paced startup where impact is visible within weeks.

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