Head of Housing Service Centre & Customer Experience Lead

Company: London Borough of Tower Hamlets
Apply for the Head of Housing Service Centre & Customer Experience Lead
Location: London
Job Description:

London Borough of Tower Hamlets is seeking a Head of Housing Service Centre to lead the Housing Service Centre within the Neighbourhoods & Customer Services division. This senior role shapes strategic direction and delivers high-quality access to housing management services for residents.

You will drive performance, implement Customer Access Strategy, and lead transformations with Lean, digital channels and evidence-led decisions, while ensuring value for money and alignment with regulatory

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Posted: November 1st, 2026