Global HR Services Manager

• Led globally by our Chief People Officer, Tracey Hahn, Aberdeen’s Human Resources function aims to make culture and talent a market differentiator
• The function makes our brand meaningful for colleagues by shaping the culture, development opportunities, reward principles and organisational structures that help us attract, retain, develop and deploy an impactful, diverse and inclusive workforce
• Global HR Services supports consistent, efficient and colleague-focused delivery across the hire-to-retire journey, helping our people focus on enabling our clients to be better investors
• Reporting to the Head of Global HR Services, the Global HR Services Manager leads the day-to-day delivery of high-quality HR services across multiple locations and regions. This permanent Manager-level role is based in Edinburgh, UK, and follows Aberdeen’s blended working approach
• You will be accountable for team capability, service quality and operational performance, ensuring HR policies and processes are delivered consistently and with appropriate controls. You will use management information, quality assurance, colleague feedback, technology and continuous improvement to strengthen the colleague and leader experience
• The role offers the opportunity to invest in your tomorrow by leading a global team, shaping practical service improvements and turning emerging technology into responsible HR solutions
• Lead, coach and develop Global HR Services Advisers, setting clear expectations and using skills and quality insights to build capability, confidence, accountability and career development
• Plan team capacity, knowledge sharing and cross-skilling across processes and regions to maintain resilient, responsive service delivery
• Oversee performance against SLAs and KPIs, using management information and operational insight to identify trends, priorities, risks and improvement opportunities
• Own proportionate quality assurance, translating recurring errors, root causes and process gaps into targeted coaching, learning and service improvements
• Maintain adherence to HR policies, operational controls, risk, compliance and data protection requirements, while providing guidance on complex hire-to-retire queries and escalations
• Champion HR technology, AI and digital tools, identifying well-governed opportunities to automate and simplify work while improving quality, efficiency and colleague experience

Benefits

• Salary sacrifice pension arrangement
• Private health insurance
• Life Assurance
• 40 days holiday if you work full time
• Dental insurance
• Health assessments
• Critical illness cover
• Will writing
• Power of attorney
• Financial Guidance and Advice
• Holiday buy
• Discounted gym memberships
• Cycle to work
• Interest free season ticket loan
• Electric car lease scheme
• Travel insurance
• Personal accident insurance
• Share Plans
• Give As You Earn (GAYE)
• Volunteering
• Long service awards
• Subscription to Interactive Investor
• Subscription to Finimize
• Employee Assistance Programme (EAP)
• Supportive parental leave policies , delivered regionally (e.g. 26 weeks paid leave in UK for primary and secondary caregivers)
• Employee discount site
• Discounted parking

• Experience leading and developing HR operations or shared services teams across locations or in a virtual environment
• Sound operational judgement, with the confidence to prioritise activity, manage escalations and make effective day-to-day decisions
• Experience establishing or operating quality assurance approaches and using findings to improve people capability, process quality and service delivery
• Experience using a cloud HR platform such as Workday
• Strong stakeholder communication and collaboration skills, alongside confidence using AI, HR technology and digital tools to improve service delivery
• Strong people leadership and coaching capability, with evidence of building confidence, capability and accountability through regular feedback and development
• An analytical, service-focused approach, using KPIs, SLAs, quality findings and root cause analysis to deliver practical improvements and lead operational change

#J-18808-Ljbffr…