Customer Sales Specialist

Overview

As a Seller Sales Specialist at Motorway, you help sellers and dealers navigate our AI-powered, technology-led platform to secure great car deals. You’ll guide customers throughout a smooth selling journey, solving real problems and building trust with genuine connections. This role sits in Seller Services, contributing to a fast-growing scale-up that is revolutionising how cars are bought and sold. You’ll work closely with cross-functional teams to deliver a seamless, customer-first experience and measurable outcomes.

Pay / Benefits

• Competitive salary
• Equity scheme
• 25 days holiday
• Private medical insurance via BUPA
• Pension scheme (5%)
• Enhanced family leave

Responsibilities

• Build genuine connections with sellers and dealers, answering questions and establishing trust
• Find creative, proactive solutions to customer challenges using initiative
• Master our CRM and internal systems to ensure data accuracy and operational efficiency
• Advocate for the customer and continuously seek ways to improve their experience
• Navigate the online platform to guide customers through the selling process with efficiency and care

Key requirements

• About you: you enjoy helping people and build rapport
• Strong communication skills across phone, email, and chat
• Detail-oriented with pride in your work
• Quick learner who enjoys solving problems
• Thrives in a collaborative environment

• communication
• rapport-building
• problem-solving
• collaboration
• CRM systems proficiency
• familiarity with AI-powered tools or platforms (conceptual)

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