Digital Triage & Repairs Team Leader

Swindon Borough Council is seeking a Team Leader – Triage & Resolution to spearhead a new digital-first triage and resolution service for repairs. You will supervise a team handling remote surveys, diagnostics, and scheduling to ensure the right intervention at the right time while delivering value.

The role focuses on improving first-time fix rates, reducing avoidable visits, and driving customer satisfaction through data-driven decision making.

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