CX Manager, Hybrid – Drive Member Experience Improvements

Blue Light Card is seeking two CX Managers to own complex member issues and drive improvements in the member experience. You will analyze data from Zendesk and our internal tools, identify root causes, and implement practical fixes with rapid wins and long-term change.

You will collaborate with Product, Engineering, Partnerships and Marketing to remove systemic causes of friction, while championing member-first solutions in a fast-paced, hybrid environment.

#J-18808-Ljbffr…