Senior Manager, Customer Journeys & Governance (Hybrid)

AQA seeks a Customer Journey Strategy & Governance Manager in Manchester. You will lead end-to-end customer journeys, governance, and data-led decision making to drive retention and growth. The role collaborates across Marketing, Sales and Technology to ensure joined-up, measurable customer experiences.

The position offers hybrid working, with a minimum of 2 days in the office, and a focus on building governance and optimisation frameworks for the CDP-driven customer lifecycle.

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