Service Desk Analyst II: Fast IT Support & Customer Care

Netrio, a leading MSP based in Belfast, UK, seeks a Service Desk Analyst to be the frontline for client IT requests, resolving issues with speed and accuracy and driving high customer satisfaction. You will log, troubleshoot, escalate when necessary, and collaborate with engineers to support a broad client base.

Ideal candidates have strong communication skills, keen attention to detail, and solid time management, with the ability to work independently while thriving in a collaborative team

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