Customer Service Administrator

Our client is a leading manufacturer and distributer who are looking for a dynamic, pro-active and enthusiastic Customer Service Administrator to join their team during an exciting period of growth. Working in a well-established team, you will be the first point of contact for all incoming Customer contact.

Responsibilities

• Processing of daily orders received from B2B and B2C customers for the UK and globally
• Booking courier and creating commercial invoices
• Fact-finding about customer needs, providing quotes and following up enquires
• Responding and communicating with customers regarding customer orders and stock queries
• Tracking customer orders, liaising with couriers and seeing through to successful delivery
• Utilising a CRM system to maintain customer details and process orders
• Arranging returns and collections and issuing customer accounts with credits
• Recording complaints in the system and circulating to relevant staff members

If you have proven experience working within a busy sales admin role and are looking to work for an exciting and successful business, who take pride in providing a great place to work and offer opportunities to grow into account management or field sales, then please get in touch.

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