MedPal is a fast-growing healthcare business dedicated to improving medication management and patient care. We work closely with care homes, GP practices, and healthcare professionals to ensure residents receive a safe, efficient, and reliable medication service.
We are looking for a highly organised and customer-focused Customer Service Administrator to join our DSP team supporting the care home side of the business.
The role is 24 hours per week with the option of 3 days per week – Wednesday to Friday or over 5 days (please state preference on application).
About the Role
This is a busy and varied role that requires excellent attention to detail, strong communication skills, and confidence when speaking with customers and healthcare professionals. You will play a key role in supporting care homes and ensuring medication orders are processed accurately and efficiently.
Key Responsibilities
- Update and maintain resident information accurately on internal systems.
- Generate prescription reports and medication ordering documentation.
- Produce and distribute medication re-ordering forms to care homes.
- Manage and resolve out-of-stock medication issues, liaising with relevant stakeholders.
- Contact care homes, GP surgeries, pharmacies, and healthcare professionals regarding prescription queries.
- Nominate patients to appropriate pharmacy services and maintain accurate records.
- Use PMR (Patient Medication Record) systems and email platforms effectively.
- Respond to customer enquiries promptly and professionally.
- Ensure all records are accurate, up to date, and compliant with company procedures.
- Support the wider DSP team with administrative and customer service activities as required.
About You
The ideal candidate will have:
- Previous customer service and/or administrative experience.
- Excellent telephone manner and confidence making and receiving calls.
- Strong attention to detail and high levels of accuracy.
- Good organisational and time management skills.
- Experience using Microsoft Office applications, particularly Outlook and Excel.
- Ability to prioritise workload in a fast-paced environment.
- Strong written and verbal communication skills.
- A professional and customer-focused approach.
- Experience working within healthcare, pharmacy, care home, or GP environments.
- Knowledge of PMR systems.
- Understanding of prescription management processes.
What We Offer
- Opportunity to join a growing healthcare business.
- Supportive and friendly working environment.
- Ongoing training and development.
- Career progression opportunities.
- Employee benefits package.
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