Remote IT Service Desk Engineer – 1st Line Support Pro

QA is seeking a 1st line IT Service Desk analyst to provide remote support to internal and external customers in the UK. You will log incidents, perform initial analysis, and communicate progress while maintaining high customer satisfaction.

Ideal candidates will have 2 years of remote IT service desk experience, familiarity with Windows and Office, and knowledge of ITSM tooling and SLA targets. The role offers strong learning opportunities and growth within QA.

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