Customer Services Assistant

Job Description

n

Your new companyn You'll be joining a well-established organisation within the housing sector that provides a range of services to tenants and customers across the local area. They are now looking for an experienced and approachable Customer Services Assistant to join their team, providing high-quality frontline customer service alongside general administrative support.

n

Your new rolen As Customer Services Assistant, you will act as a key first point of contact for customer enquiries while supporting the wider organisation with day-to-day administration. The role is varied and will involve customer interaction across phone, email, live chat and face-to-face channels.Your responsibilities will include:

n

n
• Providing a professional and friendly first point of contact for customers

n

• Managing customer enquiries and directing queries to the appropriate teams

n

• Monitoring shared email inboxes and live chat enquiries

n

• Providing general administrative support including scanning, filing, printing and document preparation

n

• Processing incoming and outgoing mail

n

• Taking payments and issuing receipts

n

• Preparing customer information packs and correspondence

n

• Updating customer and housing information on internal systems

n

• Supporting meeting room bookings and general office administration

n

• Assisting with housing, repairs and customer engagement administration

n

n

What you'll need to succeedn You'll have previous experience within a customer service, administration or front-line support role, with strong communication skills and a genuine customer-focused approach.You will also be:

n

n
• Confident dealing with customers by phone, email and face-to-face

n

• Organised with strong attention to detail

n

• Comfortable using Microsoft Office and database/CRM systems

n

• Able to manage a varied workload and prioritise effectively

n

• A strong team player with a professional and approachable manner

n

n

What you need to do nown If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

n

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

n

…