Do you want to own process and drive structured change for a growing network and cyber security business? They have broken through a revenue plateau and are growing again. Right now too much knowledge sits in a few people’s heads, so this hire builds the processes, documentation and central service management system that will let the business scale.
You will sit on the senior leadership team, with a clear route to a Head of Operations role and you will:
- Design and embed processes and documentation across operations
- Lead the rollout of Halo for tickets, SLAs, escalations and knowledge
- Manage a small technical team plus outsourced service desk and NOC partners
- Report operations KPIs to the leadership team every month
What you will bring:
- Service delivery or operations management in an IT services, MSP or ISP business
- ITIL style process design and a real eye for detail
- A networking or infrastructure background to help with your knowledge of day to day
The package: £60,000 to £65,000, 33 days’ holiday, pension, private medical, plus a share option scheme after probation.
The role offers a hybrid setup of initially three days a week in the Stratford upon Avon office for the first six weeks to help you get settled in, then 2 days a week going forward.
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