Business Systems & Dynamics 365 Analyst

Sentric unites the world’s leading brands to create the long-term protection of people, productivity, and business reputation. Sentric group consists of three sister companies – Kirk in the US, STI in FR and Castell in the UK. We produce uncompromising safety solutions for businesses whose people and equipment operate in harsh and safety critical environments. This role sits within the Global IT Applications Team at Castell Safety International (part of the Sentric Safety Group) and will report to the Global Applications Lead.

About the Role

Reporting to the Global Applications Lead, the Business Systems & Dynamics 365 Analyst provides hands-on support for Microsoft Dynamics 365 Finance & Operations (D365 F&O) while helping deliver technology initiatives across Sentric. The role combines application administration, user support, business analysis, testing, change and release coordination, partner management and delivery governance. It is suited to an ambitious, pragmatic individual who can resolve operational issues, translate business needs into workable solutions and grow into broader business systems delivery and DevOps responsibilities.

Position within the Organisation:

• This role sits within the Global IT Applications Team at Castell Safety International (part of the Sentric Safety Group) and will report to the Global Applications Lead.

Responsibilities

Your responsibilities will include, but are not limited to, the following:

D365 F&O Support and Administration

• Maintain and support D365 F&O environments, helping ensure stability, performance, data integrity and alignment with business requirements.
• Provide first- to third-line support across finance and supply chain processes, manage the ticket queue and maintain clear incident and resolution records.
• Administer user accounts, roles, security permissions, workflows and approval hierarchies in line with segregation-of-duties and audited controls.
• Monitor and troubleshoot batch jobs, integrations and data interfaces; support data import and export through the Data Management Framework.
• Maintain and support integrated ISV solutions, including configuration, licensing, testing and updates.
• Identify root causes, recommend practical improvements and perform basic D365 configuration or customisation where within role capability and governance.

Testing, Change and Release Management

• Assess enhancement requests, clarify requirements, identify impacts and work with internal teams and partners to deliver effective outcomes.
• Plan and support user acceptance, regression and validation testing; develop test scripts, track defects and secure stakeholder sign-off before deployment.
• Coordinate environment refreshes, Microsoft updates and internal releases through Lifecycle Services and agreed change-control processes.
• Maintain accurate change, configuration and delivery records in Azure DevOps, and contribute to release management and application lifecycle practices.

Business Analysis and Systems Delivery

• Support Sentric’s global ERP rollout and related business transformation initiatives, including new D365 implementations and integrations.
• Document business processes, requirements, decisions and system changes, promoting consistency and maintainable solutions across sites.
• Manage assigned priorities, dependencies, risks, issues and delivery outcomes, balancing Agile practices with appropriate stage-gate governance.
• Develop a broad understanding of Sentric’s application landscape, integrations, data architecture and operational processes.

Data, Reporting and Continuous Improvement

• Support master data management, data ownership and data-quality improvements across business systems.
• Assist with reporting and analysis using Power BI, Excel or SQL, and promote appropriate use of Azure and Microsoft Power Platform capabilities.
• Contribute to standardisation, knowledge sharing and continuous improvement across Sentric’s global operations.

Stakeholder and Supplier Management

• Build effective relationships with business stakeholders across functions, sites and time zones, translating technical topics into clear, actionable language.
• Work closely with implementation partners, software vendors and managed service providers; monitor deliverables and elevate delivery issues where required.
• Provide concise status updates, risks and recommendations to governance forums, steering groups and decision-makers.
• Create and maintain user guides, training materials and process documentation; deliver user training and onboarding to support adoption and good practice.

Governance, Risk and Compliance

• Support IT governance, risk management, internal controls, audit readiness and compliance with relevant financial and data-protection requirements.
• Maintain confidentiality of sensitive information and high standards of ethical behaviour, documentation accuracy and system configuration.
• Apply appropriate access reviews, change controls and evidence retention to support operational and audit requirements.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills

Essential experience and skills:

• Practical hands‑on experience supporting Microsoft Dynamics 365 Finance & Operations during implementation and business‑as‑usual operation, including incident investigation, user administration and functional troubleshooting.
• Experience in application support, business analysis, systems delivery or a closely related role, with the ability to investigate complex issues and coordinate resolution.
• Understanding of Agile delivery and comfort operating within structured governance, change control or stage‑gate mechanisms.
• Experience eliciting and documenting business requirements, translating them into functional outcomes and supporting structured user acceptance or regression testing.
• Experience working with external suppliers, implementation partners or managed service providers.
• Strong organisation, planning and prioritisation skills, with the ability to manage competing demands and maintain attention to detail.
• Clear written and verbal English, with confidence communicating with technical and non‑technical stakeholders.
• Demonstrated ownership, initiative, sound judgement, user focus and willingness to be hands‑on.

Preferred Skills

• Analytical and pragmatic: Breaks down complex problems, identifies root causes and implements proportionate solutions.
• Collaborative and communicative: Builds trust across functions and cultures and makes technical information accessible.
• Accountable and delivery‑focused: Takes ownership, manages priorities and follows through on commitments.
• Adaptable and resilient: Responds positively to changing technologies, business needs and competing demands.
• Growth‑oriented: Seeks broader responsibility and has the potential to develop into business systems delivery.
• Quality‑conscious: Maintains high standards of data accuracy, configuration, documentation and control.
• Demonstrate high standards of ethical behaviour and maintain confidentiality of sensitive information.

Location

The location of this role is based at the Castell offices in Kingsbury, London. Work will be performed primarily remotely with a regular visit cadence required to this role’s base site.

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