EV Charging L1 Support Engineer — Remote EU

Autel Energy is seeking an L1 Technical Support Engineer for its EU Remote Service Center. You will provide first-line technical support for EV charging products, perform initial diagnosis, and guide customers through standard troubleshooting while documenting cases and ensuring SLA adherence.

Remote-based role with regular communication, ticket management, and escalation to L2 when needed. Candidates should have a degree in a technical field and 3+ years in a similar role, ideally with EV

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