Regulatory Services Quality Assurance Lead

Regulatory Services Quality Assurance Lead

Regulatory Services Quality Assurance Leadneeded in North London £29 per hr ref OR119719

Full time hours on a temporarybasis

Key Responsibilities

• Lead the management and delivery of Freedom of Information (FOI), Subject Access Requests (SARs) and other data subject rights requests in accordance with legislation and corporate procedures.
• Manage and coordinate responses to Stage 1 complaints within Regulatory Services, ensuring high-quality and timely resolutions.
• Monitor compliance with statutory deadlines and service standards, ensuring all requests and complaints are processed within required timescales.
• Act as the primary point of contact for information governance, complaints and quality assurance matters within the service.
• Maintain accurate records, case management systems and performance data relating to FOIs, SARs and complaints.
• Produce regular management information, performance reports, KPIs and trend analysis for senior management.
• Identify recurring themes, risks and service improvement opportunities arising from complaints, requests and customer feedback.
• Support internal and external audits, inspections and compliance reviews.
• Develop and maintain procedures, guidance notes and quality assurance frameworks.
• Work closely with Environmental Health, Licensing and Trading Standards teams to ensure consistent and compliant service delivery.
• Provide advice and guidance to managers and staff on information governance, complaint handling and regulatory compliance requirements.
• Support continuous improvement initiatives and implement best practices across Regulatory Services.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared

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