Service Desk Supervisor: Customer Experience & Standards

City St George’s, University of London is seeking a Service Desk Supervisor to lead the Service Desk team and develop customer service standards to meet our customers’ high expectations. You will implement communication standards, manage feedback and complaints, identify emerging issues, and line-manage a small unit while ensuring effective use of Service Desk software.

Experience in estates or facilities, strong interpersonal skills, and the ability to improve processes will help drive

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