Hybrid Quality Control Team Lead, Complaints

Nationwide is recruiting a Team Manager for the Quality Control team in the Complaints area of Customer Resolutions. You will lead and develop a team of Quality Control consultants, enabling them to perform to their potential and meet service levels.

The role emphasizes coaching, planning workloads, and delivering insights from quality checks to improve customer outcomes. This is a 6-month secondment with hybrid working across our UK offices, including Northampton, Dunfermline or Wakefield.

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