New Build Aftercare Manager – 5★ Customer Service

Company: Fawkes & Reece Group
Apply for the New Build Aftercare Manager – 5★ Customer Service
Location: Ipswich
Job Description:

Fawkes & Reece Group is seeking a Customer Service Manager to oversee aftercare services for new builds across Ipswich and surrounding areas. The candidate should bring hands-on site or trades experience and a strong focus on delivering high-quality customer service.

Key duties include attending appointments at finished properties, diagnosing issues, coordinating sub-contractors, and managing defects and warranty processes to uphold 5-star service standards.

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Posted: November 2nd, 2026