Service Delivery Engineer – Automation & Incident Management

Company: Scotch Whisky
Apply for the Service Delivery Engineer – Automation & Incident Management
Location: Castlecary
Job Description:

William Grant & Sons in the United Kingdom is seeking a Service Delivery Engineer to join the Group Technology Services team in a hybrid role based in Cumbernauld. You will own incidents, support critical IT services, and drive automation to improve resolution times and user experience.

The role requires 4 days in the Arete, Cumbernauld office and offers a strong customer-focused service mindset, collaboration with cross-functional teams, and opportunities to contribute to ITIL-aligned processes.

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Posted: November 2nd, 2026