Remote Resource Scheduler for Customer Services

M&G is seeking a Resource Scheduling Specialist to own scheduling across Customer Services from home in Scotland. You will balance forecasted demand, breaks, and offline time to optimise service delivery while controlling shrinkages and maintaining target adherence.

You will collaborate across directorates, train teams on planning impacts, and leverage Verint and Excel for reporting. The role emphasizes continuous improvement, data accuracy, and operational excellence.

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