Senior Support Engineer — Remote, Flexible Hours & Perks

BlackRainbow is seeking an experienced Senior Support Engineer to provide technical support across its SaaS and self-hosted platforms. You will own complex incidents and drive root-cause investigations while delivering clear customer communications.

You will collaborate with Engineering, Product and Delivery teams to improve product reliability, documentation and support processes. A strong ITIL mindset and familiarity with ISO 27001/ISO 9001 are highly beneficial.

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