Onsite IT Service Desk Analyst | Customer-Focused Support

DFS Group is seeking an IT Service Desk Analyst in Doncaster. You will be the first point of contact for technical support, helping colleagues stay connected with a focus on first-time resolution. The role is office-based, 8 am–6 pm, Monday to Friday, with occasional weekend work on a rota.

You will handle hardware/software issues, password resets, and mobile devices, escalating complex cases when needed and maintaining clear incident records. A positive, customer-focused approach is essential.

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