Senior IT Service Desk Specialist | 1st-3rd Line Support

We are seeking an IT Service Desk Specialist to deliver high levels of service across client businesses. You will be the first point of contact for internal IT queries, capture details in tickets, and strive for timely outcomes via our ITSM tool, phone or in person.

The role involves 1st line support (40%) and 2nd/3rd line support (60%), handling hardware requests, SharePoint, M365, Entra, Intune, and IT projects.

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