Team Member/Fitness Receptionist
Description Job Title: Team Member/Fitness Receptionist
Reports to: General Manager
Salary: £12.71 per hour
Purpose: This position is responsible for the oversight and supervision of the fitness facility at Kings Gym while on shift. Individuals in this role must be capable of solving on-the-job issues using effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe, and welcoming environment for all members of the Kings Gym community. Additionally, the receptionist will deliver quality customer service by assisting members in achieving their long-term fitness goals.
Duties and Responsibilities Including but not limited to
- Provide customer service by interacting with members
- Assisting with queries
- Selling merchandise
- Upgrading memberships
- Educating members on equipment use, and answering questions.
- Actively supervise the gym floor by completing regular floor checks.
- Maintain a clean and organised workspace behind the reception counter
- Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff
- Perform opening and closing procedures for the fitness floor and cardio areas
- Attend mandatory meetings and team training sessions
- Actively market and promote current facilities and programs at the request of your manager
- Maintain a consistent standard of performance in all daily tasks
- Communicate clearly and concisely with members, emergency medical services, or police when necessary
- Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team
- Ensure all members are following Kings Gym policies
- Understand and implement the KG Audit process
Key Performance Indicators (KPIs): Your KPIs will be agreed upon and communicated by your line manager
Working Hours Morning Shift: 5:15 AM – 11:00 AM
Working days are Monday through Sunday. A flexible approach to scheduling is required to ensure effective coverage of operations, which run seven days a week.
Benefits
- Free Kings Gym membership
- Discounts on supplements and Kings Gym merchandise
- Excellent career development opportunities
- Mental health support via our partner, Carefirst
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