Chief IT Service Management & Resilience Leader

Tesco Insurance and Money Services is seeking a Head of IT Service Management to lead ITIL-aligned service delivery across internal and external customers. Reporting to the CIO, you’ll drive governance, performance, and continual improvement of IT services, with responsibility for 24/7 operations, resilience, and regulatory compliance.

The role requires strategic leadership, strong stakeholder engagement, and responsibility for budgets and outsourcing relationships.

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